MyStay changes small

MyStay is
Relationship platform for
hotels and guests

YOUR GUESTS WANT A RELATIONSHIP

59%

want more information

73%

ask for faster check-in

78%

would give immediate feedback

GIVE THEM WHAT THEY WANT

HOTEL CASE STUDY

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YOUR UNIQUE PROFILE

Each hotel in MyStay has a branded profile which is different from the others.

TELEFONY
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Pre-arrival SMS

30% of guests open our pre-arrival SMS prior to check-in.

50% of guests chat with reception, order airport transfers, and complete their guest profile for faster check-in.

open rate 30%
call to action 50%

Speedy check-in

73% of guests say check-in is too long.

We streamline the process by giving guests the opportunity to pre-register before arrival giving hotel staff better insight to arrival time.

Realtime chat

Create relationships with your guests. Anticipate their needs and they will be grateful.

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Instant feedback

Solve guest complaints when they happen… and long before they appear in a negative TRIPADVISOR review.

Offline maps

No more struggling with a roaming data connection! Provide the guests with offline maps and help them make and enjoy their plans.

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ADDITIONAL REVENUE

Generate increased room service, F&B and SPA revenue by placing targeted offers and specials in the hands of guests.

The Benefits

...for hotels

INFORMED GUESTS

Place hotel information at your guests’ fingertips.

Additional Revenue

Generate increased room service, F&B and SPA revenue by placing targeted offers and specials in the hands of guests.

BETTER COMMUNICATION

Receive guest requests and complaints in real-time. Satisfied guests lead to an improved online reputation.

Analyse data

Communicate with your guests at any time, no matter where they are: inside or outside your hotel; before, during or after their stay.

Improved hotel rank and rating

A better TripAdvisor rank means higher conversion and more revenue.

Loyalty

Know your guests better, serve better. Analyze their preferences and deliver personalized service. 

...for guests

guest journey

Guests say...

“I booked the hotel using the mobile app which had a promotional 25% discount”

amchua, from Singapore

“This hotel has its own smartphone app full of useful info!”

Sjc462, from UK

“Such a cool hotel app”

Sandra B. stayed at Hotel Unic

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